Help & Support

Veyra is an invite-only, quote-request marketplace connecting verified renters with curated vehicle owners and fleet providers in New York City. Every rental begins with a quote request. Owners review each request and respond with a custom quote.

Browse available vehicles and tap "Request a quote" on any listing. Fill in your trip dates and any notes for the owner. The owner will review your request and respond with pricing. No payment is collected until you and the owner both agree on a quote.

Veyra is currently focused on New York City. We may expand to other markets in the future. Join the waitlist to be notified.

Yes. Creating an account lets owners verify who you are and gives you access to your messages, reservations, and booking history.

Your card is charged when you accept an owner's quote and complete checkout. Before that, no funds are collected.

Veyra accepts all major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe. Prepaid cards are not accepted.

Veyra charges a 4% service fee on top of the rental amount. It supports platform operations, secure payments, verification tools, and customer support. The fee is shown as a separate line item in your price breakdown before you confirm payment. The security deposit is a separate refundable hold and is never subject to any service fee.

Owners receive their payout (rental amount minus a platform fee) after the rental is completed. Payouts are processed via Stripe Connect to the owner's connected bank account.

A security deposit is a refundable authorization hold placed on your card at the time of booking. It is not a charge. The funds remain in your account but are reserved. The hold is released automatically when the trip ends without any claims.

Deposit amounts vary by listing and are set by the vehicle owner within the bounds established in the rental agreement. The exact amount is shown in your checkout flow before you confirm.

If no damage claim is filed within the claim window after your trip ends, your deposit authorization is released and no funds are collected. Release may take 5-10 business days to reflect on your statement depending on your bank.

You'll be notified and can review the claim in your reservation detail page. You may accept the claim or contest it with an explanation. An independent Veyra admin will review all evidence from both parties and make the final decision on any deductions.

You can cancel a confirmed booking subject to the cancellation policy. Cancellations made more than 48 hours before pickup receive a full refund. Cancellations 24-48 hours before pickup receive a 50% refund. Cancellations within 24 hours of pickup are not eligible for a refund.

Approved refunds are returned to your original payment method and typically appear within 5-10 business days, depending on your card issuer.

If an owner cancels your confirmed booking, you will receive a full refund including the service fee, and your deposit hold will be released.

Vehicle owners need confidence that renters are who they say they are. Identity verification (via Persona) helps protect both owners and renters and keeps the Veyra community trustworthy.

You'll need a valid government-issued photo ID (driver's license or passport). The verification process is quick and entirely digital.

Yes. Veyra uses industry-standard encryption and does not store raw identity documents. Identity verification is handled by Persona, a regulated identity verification provider.

Contact the vehicle owner through the in-app chat first. For urgent safety issues, call 911. For platform disputes, reach out to Veyra support via the chat below.

Go to "List your vehicle" and complete the listing form. You'll need to upload vehicle registration, proof of insurance, and (for NY-registered vehicles) a valid inspection certificate. Listings go live after Veyra admin review.

Yes. You set your daily rate and availability. Veyra deducts a platform fee from your payout, which is shown clearly in your listing settings.

No. You review every quote request and decide whether to send a quote or decline. You can also set your own deposit amount within the platform's limits.

After a trip ends, go to the reservation detail page. Upload post-trip photos documenting any damage, then submit a claim with itemized deductions by category. Claims must be filed within the claim window (shown on your reservation). An admin reviews all claims before any funds are collected.